University of Westminster Accessibility Statement for LibAnswers
Scope and ownership
This accessibility statement applies to the Hub Live Chat website https://westminster-uk.libanswers.com/ . The Business Systems Operations team, within Information Systems and Support is responsible for the digital accessibility of this website.
Using the website
This website is run by the University of Westminster. We want as many people as possible to be able to use this website, which means that you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate the website using just a keyboard
- navigate the website using speech recognition software
- listen to most of the website using a screen reader (most well-known screen readers)
We’ve also made the website text as simple as possible to understand.
For more advice on making your device easier to use if you have a disability, visit the AbilityNet website.
Accessibility of the website
We know some parts of this website are not fully accessible and have listed the issues according to level of impact, from high to low:
Higher priority issues
- Poor use of colour may make it difficult for users to understand and operate some controls
Lower priority issues
- Lack of alternative text for non-decorative images may cause users to miss important information
- Audio clutter on some interactive elements may cause confusion for some users
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please visit our digital accessibility contact us webpage for information on how to request this.
Reporting accessibility problems with this website
We have tested a sample of pages on the website. If you find an issue we have not yet identified, you can report it to us. We’ll pass this information to the website owner who will review the issue, make sure it is included in our plan to fix issues and add it into the accessibility statement when it is next updated.
Please visit our digital accessibility contact us webpage for information on how to report an accessibility problem.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Ways to contact us
You can contact us by email or phone. If you prefer to visit us in person, get in touch and we’ll advise on which teams are available to meet with you.
Information on how to contact us is available on our digital accessibility contact us webpage.
Technical information about this website’s accessibility
The University of Westminster is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 - AA standard, due to the: ‘the non-compliances’ and exemptions listed below.
The content listed below is non-accessible for the following reasons:
Non-compliance with the accessibility regulations
- Elements in the side navigation are not marked up in a list and there is an empty heading (WCAG 2.1 success criteria 1.3.1).
- The main banner image alternative text is not descriptive of the link destination and informational icons do not have appropriate alt text (WCAG 2.1 success criteria 1.1.1).
- The colour scheme on the website does not provide sufficient contrast (WCAG 2.1 success criteria 1.4.3).
- Some links rely on colour alone (WCAG 2.1 success criteria 1.4.1).
- Link receive focus twice (WCAG 2.1 success criteria 2.4.3).
Content not within the scope of the accessibility regulation
PDFs and other documents
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
We are working to review the PDFs and Word documents that are essential to providing our services. We’ll either fix these or replace them with accessible HTML pages.
Any new PDFs or Word documents we publish after 23 September 2020 will meet accessibility standards.
Pre-recorded time-based media published before 23 September 2020
We do not plan to add captions to pre-recorded time-based media published before 23 September 2020 because these are exempt from meeting the accessibility regulations.
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
Preparation of this accessibility statement
This statement was prepared on 21/08/2020. It was last reviewed on 21/08/2020.
This website was last tested on 21/08/2020. The test was carried out by AbilityNet, an external auditor who specialises in digital accessibility.
We took expert advice from AbilityNet to identify a sample of pages to test. AbilityNet selected a sample of webpages based on the potential challenges that non-accessible content would have on the core user journey of the site.
What we’re doing to improve accessibility
We are working to address the issues identified in the ‘Non-compliance with the accessibility regulations’ section above. We will prioritise our efforts to address the issues with the highest impact on users. We are working to develop an accessibility roadmap to show how and when we plan to improve accessibility on this website.
The University contracts with an external supplier (Springshare) to provide this website. Therefore, some of these issues are not within our control to address. We will raise these issues with the supplier and work with them to find solutions, where possible.